You can now set up email rules for incoming and outgoing messages automatically. It can include using the URL address of a page, status, product ID, and more. You can customize fields you want to be displayed as well as prepopulate them with content. With the Helpdesk Widget, your employees and customers can send inquiries or set tickets from any page inside or outside Redmine. The response header and footer can be modified using customer, ticket, or user macros data. You can create autoresponders for a customer's first message and easily custimize it with templates and styles, but that's not all. Plus, you can add new fields to the Issues Table with customer information and last ticket message copy. The Helpdesk plugin extends functionality of the Issues List so that you can use filters to effortlessly select all customer issues as well as a particular one. The reply will send email that will use header and footer templates with macros that can include the ticket ID or name and surname of the person who answered the message. Now you can respond to the ticket right from the Issues view page with one click. All related contacts can be used to generate a CC list and also send messages to them. Looking at an issue, you see all client information with tags, contact information, and previous tickets. Helpdesk plugin is fully integrated with the Redmine issues module and the CRM plugin. Translated into 14 languages: German, English, French, Italian, Dutch, Polish, Portuguese (Brazil), Russian, Slovak, Serbian, Turkish, Chinese.Add emails and attachements to each issues via dropbox feature.Helpdesk Widget to use inside the Redmine or on any website to receive messages or create issues.Metrics: average first response time, number of replies it took to close the ticket, and ticket closing time. Productivity metrics and First Response SLA Reports.Client public link to access the ticket.Auto-reply and canned responses/autoresponders.Fetching emails via POP3/IMAP protocols.Customer profiles and macros allow you to personalize your customer support messages. Reports and SLA metrics enables teams to track performance. Adds automation features that save time and makes processing request faster. ΒΆ Helpdesk turns e-mails and Redmine issues into customer support tickets. Redmine Helpdesk Plugin: service desk for Redmine.
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